Danhouse receives Oxford University levy funds for 13 apprenticeships
Danhouse Security, specialists in manned security for high-end commercial premises in London and the Southeast, has received Apprenticeship Levy funding from Oxford University to upskill 13 members of its security team in either management or customer services.
Oxford University has supported many businesses by transferring its unused levy funds to support companies, charities, and industry sectors with recruitment challenges.
The funding being transferred to Danhouse Security will give three apprentices the opportunity to study Operations and Departmental Management to Level 5. The course covers site mobilisation for new contract wins, resource planning, business operations, or setting and managing account KPI’s. Apprentices will learn, for instance, how to assess a client’s request for additional officers and whether there is enough capacity to cover an emergency within the proposed budgets and security schedules. Once completed, they will be able to apply for a Master's (Level 7) preparing them for a role as Operations or Account Directors.
A further 10 security staff will study the Level 2 Customer Service Practitioner course to learn relevant practical skills, legislation, and enhanced communication techniques.
Crucially Emotional Intelligence is also taught on the training courses. Modern security personnel need flexible leadership styles. Today, the ability to delegate, communicate and build strong relationships within diverse organisations is needed to ensure client needs are met. The apprentices will learn how to deliver high-quality customer service whether they are an officer on-site or a customer account handler.
The flexible work-based learning will be delivered by Danhouse Security’s training partner Averee, with tutors hosting Zoom calls or visiting on-site at 10 pm to tutor night shift security teams when needed. Anyone at the beginning of their careers can begin the level two apprenticeships. Five years of experience or a Level 3 qualification are required to begin the Level 5 apprenticeships. The main criteria for both courses are the desire to progress in their career.
John Fitzpatrick, Managing Director, thinks that training security staff is essential for the business and the sector as a whole: “These apprenticeships enable several Danhouse Security staff to begin the next stage of their career journey and help us expand the business, account, and customer management capability across the firm. The apprenticeship funding generously transferred by Oxford University is so important in helping us to upskill our staff and achieve these aims.”
As the 2022 Security Industry Authority’s research found, security officers often view their role as a dead-end temporary job. Though training however, they can learn that there is a wealth of opportunities within the sector, and so they do not have to look elsewhere, which helps reduce staff turnover, and costs.
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