13.11.2024

New National Resolution Centre launches to support SMEs in navigating workplace disputes

UKResolution, a groundbreaking new workplace relations and dispute resolution service, has launched this week. UKResolution provides small and medium-sized businesses (SMEs) with essential support for managing workplace issues, including complex issues around disputes, conduct, capability, behavioural concerns, and employee conflicts.

With a focus on putting people first, UKResolution provides the tools and support that SMEs need to resolve conflict effectively, streamline their HR processes, and ultimately build a thriving workplace culture.

Launched by David Liddle, a global leader in conflict management and workplace culture, and supported by global consultancy the TCM Group, UKResolution arrives at a pivotal moment as new UK employment laws place a sharper focus on employee rights, equality, and fair treatment.

Liddle believes this shift provides SMEs with a unique opportunity to design workplaces that are both respectful and resilient.

“With UKResolution, we’re empowering SMEs to put people, purpose, and values first,” he said. “We know many small businesses want to create positive, supportive cultures, but often lack the resources or expertise to manage complex disputes or create a comprehensive framework for managing people issues.

"The dispute resolution provision in the UK is woeful with an over reliance on outdated formal and legal processes. By providing end-to-end HR and employee relations support, we’re making it possible for them to build fair and inclusive workplaces without detracting from their core business.”

For SMEs unable to create their own internal infrastructure for conflict resolution, UKResolution offers a comprehensive outsourced solution ‘ The UK Resolution Support Plan’. This includes:

• A 24-hour employment advice helpline. The National Resolution Centre number is 0800 059 0595
• Expert employment law advice.
• In demand or retained mediation, conciliation, investigation and coaching services.
• A comprehensive package of training and support for busy SME leaders.
• Resolution reviews and cultural audits.
• Integration of TCM’s multi award-winning Resolution Framework™

By providing these vital services, UK Resolution aims to transform dispute resolution in the UK. It allows business owners and leaders to address disputes and concerns effectively, treating employees fairly while focusing on growth and innovation.

Liddle added: “New employment regulations present SMEs and business leaders with an exciting chance to build effective cultures where their people flourish, their teams thrive and their businesses excel. Our services give companies the support to do just that - designing best practices and investing in workplace wellbeing.

“With UK Resolution, we want to help these organisations avoid the time drain of complex disputes and create environments where employees are valued and motivated.”

Image by Mohamed Hassan from Pixabay

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