29.04.2019

Culture is a silent, but deadly, killer of employee loyalty & workplace relationships

The average employee turnover rate in the UK is 10 per cent per year, according to employment website Monster.com. In the battle for employee loyalty, engagement is often perceived by HR and internal communications professionals to be a key differentiator. But as “The Culture Factor: Improving Employee Loyalty and Relationships” research study released by Speakap indicates, culture trumps engagement and has far more pernicious consequences for employee satisfaction, workplace relationships and loyalty.

For example, when asked to choose between working 60 hours per week and working for a company that doesn’t value culture, nearly half (42 per cent) of the surveyed UK respondents reported that they would gladly work the longer hours than sacrifice culture. Plus, 58 per cent said they would take a job with a competing company if the new company had a better culture than the current one.

According to Patrick Van Der Mijl, Co-Founder and Chief Product Officer of Speakap: “The sad fact of the matter is that many companies today mistake physical perks and amenities as being a critical part of workplace culture. But they simply are not. Culture is the sum of a company’s values, traditions, beliefs, interactions, behaviors and attitudes. By focusing only on providing superficial perks, such as free lunches/snacks/beverages, ping pong and/or foosball tables, video games, yoga and social outings/events, companies are proving that they don’t understand what culture truly means, how it should be activated and how it can positively (and negatively) impact the employee experience.”

Key findings from the study include:

To build a strong culture, emphasise respect, fairness, trust and integrity over transactional engagement. When we asked the UK respondents to specify the most important attribute of a strong culture, the following attributes ranked highest – respect and fairness (45 per cent), trust and integrity (24 per cent) and teamwork (8 per cent).
Companies are too stuck in their ways when it comes to culture improvements. 34 per cent of the UK respondents said their company is stuck in its ways and isn’t open to suggested improvements to culture.
Pre-boarding is the new on-boarding. When asked what makes them feel connected to a company’s culture during the first 30 days, 22 per cent of the UK respondents said being invited to join an employee communications app and communicate with colleagues before the first day of work and another 21 per cent reported being assigned a buddy/mentor prior to the first day.
Job guidance, positive recognition and shift/schedule flexibility go a long way to motivate employees long-term. When asked what makes them feel connected to a company’s culture after the first 30 days, 25 per cent of the UK respondents said ongoing job guidance and support, while 19 per cent cited positive recognition and rewards and 13 per cent said shift/schedule flexibility has a similar effect.
Workplace relationships are the lifeline of culture and engagement. 93 per cent of the UK respondents said having a positive working relationship with their manager is either very important or important. Yet, 14 per cent admitted that they don’t have a positive relationship with their direct/line manager.

Patrick Van Der Mijl, Co-Founder and Chief Product Officer of Speakap, concluded: “While the study’s findings clearly indicate a culture problem exists within many organisations, there is an upside. Technology, particularly employee communications platforms, can be a vital tool in helping to make employees feel connected to both the company culture and fellow colleagues across the entire organisation. This can lead to stronger workplace relationships, increased collaboration, more personal fulfilment and a greater sense of loyalty for employees – that means less turnover for companies.”

Posted by: FMJ 0 comment(s)