Helpdesk Manager
Operations
Facilities Management (main)
Engineering, Maintenance
Role: Helpdesk Manager
Location: Stoke-on-Trent
Salary: £34,000 p/a - 37.5h week
13 month contract - Maternity Cover
Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent. The role is to start as soon as possible and will run until March 2026 on Maternity cover, with the possibility of the role going permanent as a new building is due online at a similar time and so the helpdesk work rate will increase.
This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing and have lots of secure career and development opportunities.
The successful candidate will provide support to the helpdesk team within a student accommodation and will be supporting the Contract Manager with compliance duties.
Key role responsibilities:
- Manage a small Helpdesk Team on an FM Contract.
- First-contact helpdesk support as required
- Act as CAFM super user
- Provide and facilitate report development
- Oversee customer satisfaction surveys
- ISO compliance.
- Manage contract invoicing, ensure prompt service fee invoicing, apply penalties accurately, and assist in budget development and debt reporting.
- Monitor compliance,
- Identify cost-saving opportunities
- Cultivate professional relationships with external stakeholders, collaborate with senior management, and facilitate clear communication among all contract stakeholders.
Skills Required:
- Previous experience on an FM Helpdesk
- Experience of people management
- Report running experience
- Experience working within an engineering environment
- Outgoing and helpful attitude.
