Operations Director - Facilities Management
Hard Services
Facilities Management (main)
The Role: Operations Director – Facilities Management
Sector: Facilities Management – Soft Services
Salary: Up to £80,000 per annum + Company Car / Allowance + Excellent Benefits
Location: The Midlands – National role
We are working with a best-in-class facilities management service provider to find them an Operations Director in the Midlands. This role has a bias towards Soft Services and the key drivers will be managing client and stakeholder relationships and nurturing a cohesive and service-led culture within your sizable team.
About the role:
The Operations Director will drive and review business performance and growth, motivating your team(s) to deliver their best to clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team of Managers and support them in their development and performance through growth.
Key Responsibilities:
- Exercise tight control of your P&L
- Collaborate with our People Business Partner to develop and execute a strong people strategy across your contracts.
- Coaching and develop people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
- Grow and maintain strong, collaborative and enduring relationships with your senior client base.
- Ensure consistency and exceptional service is delivered across all service streams, placing service excellence at the heart of everything you do.
- Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with your Managing Director as well as other Key Accounts Directors and SMEs to ensure achievement of shared objectives.
All About You:
- A minimum of 5 years experience at a senior account management level within the FM industry
- Ideally hold an IOSH / NEBOSH Qualification
- Excellent understanding and appreciation of what is entailed in successfully delivering Soft FM support services.
- Expert knowledge of delivering Security and Cleaning Services, with exposure to catering and hard services too
- Experience of managing complex and multiple stakeholder relationship
- Demonstrable financial acumen
- Have a proven track record of client / customer satisfaction
- Track record of growing sales and retaining business
- Driving License
- SIA licence holder (or able to qualify)
